We are looking for a proactive and Fixed Term - 6 months, hands-on Tech Ops Engineer to support our internal IT operations. You will help ensure the reliability, security, and efficiency of our systems, devices, and infrastructure. This is a great opportunity for someone looking to grow their IT career in a dynamic and fast-paced environment. To be successful in your application you will need to be able to travel to our HQ in Hammersmith and Warehouse in Wembley, London.

Key Responsibilities

• Work across both our HQ in Hammersmith and Warehouse in Wembley, London

  Assist with IT operations, ensuring systems and devices function securely and efficiently.

• Provide on-site IT support for hardware, software, and network issues.

• Help set up and maintain Windows and Mac laptops, ensuring proper security and lifecycle tracking.

• Support the automation of IT workflows through basic scripting and configuration.

• Assist in user onboarding and offboarding, ensuring smooth IT setup and access management.

• Maintain IT asset registers, access logs, and documentation for consistency and efficiency.

• Help monitor system performance and troubleshoot technical issues as they arise.

• Provide basic IT security support, ensuring compliance with security policies.

• Work with senior IT staff to learn and assist with vendor and supplier management.

• Respond to IT service desk requests and escalate issues when needed.

What We’re Looking For

• 1-2 years of experience in an IT support or junior IT administrator role.

• Basic knowledge of Windows and Mac systems and experience with MDM solutions (e.g., Intune, Hexnode) is a plus.

• Some experience with scripting (PowerShell, Bash) is beneficial but not essential.

• Understanding of basic networking concepts and troubleshooting.

• Eagerness to learn and develop IT skills in a hands-on environment.

• Strong problem-solving abilities and a proactive approach to IT challenges.

• Ability to document processes clearly and maintain IT records.

• Strong communication skills, ensuring effective collaboration with colleagues.

• Familiarity with ISO 27001 or IT security best practices is a plus but not required.

Why Join Us?

• Great learning environment with opportunities for growth and mentorship.

• Exposure to hands-on IT tasks across different areas.